Help & Information

We've worked hard to make our site wonderfully easy to use. If however you do have any questions about our website or the service we provide you will most likely find the answers here.

If you can't find the information you're looking for feel free to contact us and one of our friendly team will look after you.

Useful information

Ordering

Can I collect my order?

No, unfortunately we don't have a retail counter. We only take orders via our website, over the phone or by fax for account holders. We deliver your order straight to your door free of charge so there is no need to travel to a shop to order your printing supplies. What could be easier?

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, Delta, American Express cards. We accept purchase orders from schools and government organisations.

Our products

What does OEM mean?

OEM means 'Original Equipment Manufacturer' which means a cartridge manufactured by the same company as the printer.

Will using compatible printer cartridges void my warranty?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

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